BOOKING PROCEDURE WITH MONT BLANC RETREATS
Once you have found property you like, you can book it instantly in total security using our online booking system. Our availability is Live and up-to-date, so if the system shows the property to be available, then it is.
You may still have questions you need answering before you can make up your mind and book. Please be aware that our properties are available on Instant Book on certain websites, which means that if you haven’t put in a request for us to hold the property for you for then you could lose it. If you are close to certain you have found the right property, or if you have a question ahead of booking, then get in touch as soon as you can using the Ask A Question button on your property page.
If you would like to book a property you will be required to pay a non-refundable 30% deposit using a bank / credit card. Once you have made that payment, the property is booked for you and no-one else can book it.
The balance payment of 70% is due eight weeks before you are due to arrive. Your card will be debited automatically, unless you inform us that you would like to use a different card. If you do, we will send you a new Payment Link and you can enter new card details.
Once everything is paid for, we will send you the final Check-In information which explains how to find and enter the property.
Bed linen for all the beds – please let us know how you want the bedrooms arranged (doubles or singles) ahead of your arrival
Towels – Your property will come with a large bath towel and a hand towel for every guest. Bath mats and dish cloths are also included
Bathrobes – If your property has a jacuzzi we will supply bathrobes for you too
End-of-Stay Cleaning – We ask that you leave our properties tidy, wash up your dishes and take the rubbish to the bins. All the cleaning beyond that is covered in your rental fee
As people who travel and rent properties ourselves, we understand that it is very important that we are all clear on what happens should you or we have to cancel a reservation. It is all detailed in our Terms & Conditions, but, just to make things simple and clear, here is a quick summary of the financial terms of cancellation.
If you cancel
Cancellation must be made in writing by the person who made the booking. An email is fine, but is only accepted as proof of cancellation once you have received a reply from us.
If you cancel:
- More than 8 weeks before your arrival date, you forfeit the first 30%
- Between 8 – 4 weeks before your arrival date, you forfeit 50%
- Between 4 – 2 weeks before your arrival date, you forfeit 75%
- In the last two weeks before your arrival date your forfeit 100%
If we cancel
In the unlikely event that we have to alter or cancel your accommodation, we will inform you as soon as we can and offer you alternative accommodation or a full refund unless the alteration or cancellation is due to forces beyond our control and amounting to ‘Force Majeure’.
All our properties require a Security Deposit. The amounts vary depending on the property, and the amount is added to your reservation account the week before you are due to Check-In. Security Deposits are returned during the week after your Check-Out, provided there is no damage.
Extraordinary Cancellation Terms and Conditions due to the Covid-19 health crisis – 30 Oct 2020
Payment of the second and final instalment will be taken 4 weeks before your arrival instead of 8. After then cancellations by the Client will be subject to normal MBR terms and conditions.
Refunds and Credits due to cancellation by the Client resulting from measures taken to restrict the spread of Covid-19
In the event of a lockdown, or a travel restriction within France that prevents the Client from reaching the Accommodation, MBR will offer to first reschedule the Clients’ stay using a credit system for the amount paid. The credit will be valid for up to 18 months and may be used in any of our properties. The credit can be used as part payment for a higher value reservation or several lower value reservations. In the event that the credit is used against a lower value reservation no refund of the balance will be due.
In the event that rescheduling the Client’s reservation is not possible, MBR will offer a full refund, less any credit card transfer costs and third-party charges such as by Airbnb, Booking.com, VRBO etc.
Refunds and credits are only available when there is a restriction of movement within France due to measures brought into force by the French government to reduce the spread of Covid-19. They are not applicable when travel advice or restrictions put in place by any other government other than the French Government causes the Client to be unable to reach the accommodation. Equally, they are not applicable if the Client chooses not to come to the accommodation when the accommodation is available and there are no restrictions in place by the French government.
Other situations not covered by this Extraordinary Refunds and Credits clause are curfews withing Chamonix and a reduction or closure of the Mont Blanc Natural Resort ski lift system.
These extraordinary Terms and Conditions will remain in place until further notice and apply to new bookings made beyond 31 October 2020 and existing bookings for the winter 2021 ski season of 01 Dec 2020 to 01 May 2021