Chamonix Homes Booking Terms & Conditions
Contract for the hire of accommodation and provision of services as arranged through Chamonix Homes Ltd.
By making payment for your accommodation, you are accepting these terms and conditions.
The following booking conditions together with the general information contained on our website form the basis of the contract with the client (the person who completes the booking form as party leader and including all persons on whose behalf the holiday is booked) and the directors of Chamonix Homes of The Post Office, Fore Street, South Brent, TQ10 9BE, United Kingdom.
It is the client’s responsibility to read these booking conditions before making a reservation. The group leader is responsible on behalf of all other members of the group for all matters relating to the booking.
Bookings are taken through www.chamonix-homes.com, direct through the agency by telephone or email or through one of its partner websites (Airbnb, VRBO, TripAdvisor etc) and payments are taken through the stripe payment gateway using a bank or credit card or via direct bank transfer to Chamonix Homes bank account.
No contract shall exist between the client and Chamonix Homes until the 30% deposit of the total holiday price or full payment if the booking is made, if within 8 weeks of the booking date.
First Instalment: upon reservation, the group pays a deposit or first instalment of 30% of the price of the accommodation on booking. Partner websites may apply a commission to the guest during the first process of taking the first payment. Chamonix Homes has no control over partner websites and the full payment is required if the booking is made within 8 weeks prior to arrival. This first instalment ensures the reservation of the accommodation for the period of your requested stay, until the contract is made.
Once the deposit is received, a confirmation will be emailed to the client. Please contact Chamonix Homes immediately if any details are incorrect as it may not be possible to make changes later.
Should you cancel your reservation at any time, your first instalment will not be refunded.
Extraordinary Payment and Cancellation Terms during the Covid-19 Pandemic
During the Covid-19 pandemic, whilst travel restrictions remain in place and until further notice from Chamonix Homes Ltd, free cancellation is offered to all clients booking accommodation under these Terms and Conditions. Under these Terms and Conditions, the Client is entitled to cancel their booking up to 48 hours before arrival.
The first payment of 30% is taken on booking and the final payment is paid 48 hrs before arrival.
Cancellation by Client during non-pandemic times
A cancellation must be made in writing and signed by the group leader on behalf of the group. If the cancellation is made more than 4 weeks before arrival, then the first instalment shall be forfeited. If a cancellation is made within 8 weeks of arrival the following cancellation fees are applicable from the total cost of the holiday: 4-2 weeks 50%; 2-0 weeks 100%.
Payment Conditions during non-pandemic times
Final Payment: The client agrees to make the final payment of 70% of the price of the accommodation no later than 8 weeks prior to arrival. If the arrival date is less than 8 weeks from the date the booking is made, full payment must be made at the time of booking.
If payment is not received by the due date Chamonix Homes reserves the right to cancel the arrangements without further notice to the client and levy any appropriate cancellation charges as detailed in these terms and conditions. Chamonix Homes strongly recommends that the client has adequate travel insurance in place at this time to cover the deposit in case of cancellation.
Covid Hygiene and Risk of Infection
Chamonix-Homes are employing extra cleaning techniques and products during the Covid-19 pandemic. However, it is impossible to 100% ensure that a property is Covid free. Therefore, Chamonix Homes cannot be held responsible in the event of the Client becoming ill with Covid-19 during or after their visit to any of our properties.
In the event that the Client deems the property they have booked not to have been cleaned and prepared to a standard acceptable to them, then they must immediately inform Chamonix Homes so that they can request that the property management company responsible for the property rectify the problem or complaint as soon as possible. In the event that the Client rectifies the problem or complaint themselves, before the property management team can visit and inspect the issue themselves, Chamonix Homes is no longer held responsible for the problem or complaint.
A returnable cautionary deposit is required for each booking. The amount of the security deposit varies from property to property and is displayed on each property page. The security deposit is debited from the bank / credit card used during the booking process and returned once the property is returned in the same condition as it was delivered in. We do not charge your card unless there are deductions from your deposit to be made and will always inform you first. We do not carry out a detailed inspection of the property before guests check out and our cleaning team will report back any damage they find. If you discover damage on arrival, please report it to our in-resort team immediately.
It is the responsibility of the group to ensure that the property is left in a clean condition with replacement of all breakages. If the group causes any damages, breakages or losses during the booking period the group will be liable for these and must pay for a like-for-like replacement of the damaged/missing items before departure. If the group does not pay and/or the damage is not noticed until after departure and/or items belonging in the property have been removed, the group’s security deposit will be used to pay for replacements. If it is in excess of the security deposit, the group will be required to pay for these damages within 14 days after departure from the property.
Should the cost of the damage be greater than the amount of the security deposit then the client agrees to be held responsible and pay the balance of the cost of rectifying the damage.
Disruption and Nuisance by a 3rd Party or Failure of Equipment
Chamonix Homes does its best to ensure that there is no disruption to the enjoyment of the client’s holiday but cannot be held responsible for noise, odour or nuisance caused by a 3rd party.
Chamonix Homes will not be held responsible for the failure of equipment such as Wi-Fi internet, satellite TV or other electrical equipment, but will use all reasonable endeavours to correct the problem where it is within Chamonix Homes’ control.
Accuracy of Information
Chamonix Homes does its best to ensure that the information on our website, or given in writing or by word of mouth, is correct and it is always given in good faith and in the belief that it is true. Regrettably, errors do occur, and descriptions are subjective. The client should therefore check with Chamonix Homes in advance regarding any feature that is of particular importance to the holiday.
Personal Belongings and Security
Security in the property is taken seriously by Chamonix Homes. However, particular attention should be paid by the client to locking the property at all times. French insurance does not cover theft from a property without forced entry and the client will be liable for any loss suffered in this respect. All personal items including baggage and equipment are at all times and circumstances at the client’s risk and Chamonix Homes cannot take responsibility for any loss or damage to such items. Any advice and help given by Chamonix Homes shall be accepted at the client’s risk.
Children and Pets
The client accepts responsibility for the behaviour and welfare of any children in the client’s party.
Every effort is made to ensure safety in the property, but any client taking children on holiday does so at their own risk.
Pets are only accepted in our properties with prior agreement and on payment of the ‘pet fee’.
Chamonix Homes has a no-smoking policy in all its properties. For the comfort of all guests, we therefore ask that smoking takes place outside the property and all associated waste cleaned up.
Alteration or Cancellation by Chamonix Homes
In the unlikely event that Chamonix Homes has to alter or cancel your accommodation before arrival, the group leader shall be notified of any major changes as soon as possible and shall be offered a comparable accommodation or full refund unless the alteration or cancellation is due to forces beyond the control of Chamonix Homes amounting to Force Majeure.
Force Majeure: Chamonix Homes does not accept any liability howsoever arising or pay compensation for:
- Any event which Chamonix Homes could not foresee or avoid. Such events include war, threat of war, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions such as lack of snow, fire, and the like.
- Any cancellation, loss, delay or costs wheresoever or howsoever arising or connected with adverse weather or traffic conditions, avalanche, mud slips, slides and snow conditions and the effect any of these may have on travel arrangements, accommodation and activities, and the like.
- Limitations imposed by resort authorities, ski lifts, ski school or ski hire operators, and the like.
- Travel arrangements made by the group or on behalf of the group, and the like.
Chamonix Homes does not accept any liability for personal injury or death wheresoever or howsoever arising, caused to any visitor and/or any member of the group for their duration of stay in the accommodation. This is not intended to exclude any statutory rights the group and/or visitor may have.
Chamonix Homes reserves the right to terminate without notice and liability the holiday of any group member and risk that of the entire group whose behaviour is such that it is likely to disrupt the enjoyment of others on holiday or staying in the building, or cause damage to the property or any third party.
Arrival and Departure
Many of Chamonix Homes properties have key boxes, allowing you to enter the property any time after the 16:00 arrival time provided full payment for the accommodation has been made and the security deposit paid. For properties that do not have a key box, keys must be collected between 16:00 and 20:00 on the planned day or arrival.
Guests arriving outside of the agreed key collection times and requiring a ‘Meet and Greet’ may incur extra charges.
Departure of accommodation and key drop off and departures are by 10am. (Unless otherwise mutually agreed).
Period of Occupation
The Client is only entitled to stay in the property for the period that have rented it for. The property is occupied purely as a short-term holiday rental and occupation in no way entitles the guest to stay beyond the check-out date stated on their reservation confirmation.
Number of Guests
It is forbidden for guests to sub-let the property. The rental will be terminated with immediate effect without refund or compensation. All properties are strictly limited to the number of occupants listed on the website, unless agreed in writing in advance by both parties.
Use of the Property
The property is rented to the guest for their own short-term holiday use. Commercial activity is forbidden as it is equally forbidden to organise any gathering or party at the property without the written consent of the owner and Chamonix Homes.
Information and Website Accuracy
Any information given on the website, in writing or by word of mouth about the resort, accommodation, facilities or services is given in good faith based on the latest information and in the belief that it is true.
Chamonix Homes does not accept liability of any act or default or omission on the part of any suppliers of any service that Chamonix Homes offers and over whom Chamonix Homes has no direct control. The group will be bound by the operating conditions of all suppliers of the other services that make up their holiday.
Limitations of Liability
In no event shall the liability of Chamonix Homes to the group for any loss or damage exceeding the price paid for the relevant accommodation or arrangement.
Claims by the Client
Any claims or complaints against Chamonix Homes should be notified to a representative of Chamonix Homes within 24 hours and any claim or complaint that cannot be resolved in the resort should be made in writing to Chamonix Homes within 14 days from the end of the booking. A complaint must be made in writing by the person who signed the booking form.